Cigar City Brewing’s fifth annual Hunahpu’s Day Release Party didn’t go as planned on Saturday, and there were lots of disgruntled beer fans.
To make up for the trouble after the brewer was swamped with customers, the company is offering free beer in the tasting room today. And, refunds are available, according to a post on its Facebook page.
“If you purchased a ticket to Hunahpu’s Day directly through Eventbrite.com, you will automatically be refunded your money,” Cigar City said in its post. “ We will begin these refunds starting Monday.
“If you paid for your ticket with cash or credit card in person, please email firstname.lastname@example.org and we will directly communicate with you to determine the best way to get your money back.”
Video posted on the website Beerpulse.com shows angry customers after the brewer ran out of Hunahpu Imperial Stout, even though patrons were promised three bottles each.
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